“Because of my history, I am very grateful for the call with my mammogram results on the same day. It really eased my mind!” … a grateful patient
At Virginia Mason Memorial, the Virginia Mason Production System is used to streamline processes to create a better patient experience. This involves identifying an area to improve and working as a team to dig deep and evaluate exactly how to improve the identified issue. This process is referred to as a Kaizen Event.
‘Ohana Mammography Center performs 10,000 – 12,000 mammograms every year, and is supported through community donations. Its recent Kaizen Event has yielded some impressive positive changes. Prior to using the Kaizen process to evaluate services, scheduling a patient for a diagnostic exam at ‘Ohana could take as long as 5 days and results to the patient from the exam could take as long as 2 weeks. By utilizing teamwork across Virginia Mason Memorial, scheduling time from a provider order has been decreased down to 2 hours and diagnostic results are called to the patient the same day.
Another opportunity to improve timeliness for our patients is being done with our Friday walk-in screening clinic. Previously it would take 45 minutes for the patient to be scheduled before she could get her screening exam. Today, scheduling time is down to 9 minutes. This is encouraging to the women who don’t have time to spend an hour to get a walk in appointment, and gives them an opportunity to get their screening when it is convenient for them.
By supporting Cancer Care through The Memorial Foundation, all patients, regardless of financial status, are able to receive the best possible care.
Information shared by Nancy Roehr, Senior Manager, ‘Ohana